Subject to availability and receipt of payment, requests will be processed within 2 to 7 days and delivery confirmed by way of booking [Number / Voucher / ID etc]. If a product is out of stock we will notify the customer and offer a suitable replacement or wait a few days for the product to be sourced or an option of a full refund. Customers can opt to collect from our Umgeni Road store once goods are ready for collection. Goods delivered via Freight Company must be checked for damages and discrepancies before signing of on the waybill. The Racers Edge is in no way responsible for damages to goods, incured in transit. Delivery is an out-sourced service. Disputes regarding "damaged in transit goods, are to be resolved by the customer with the courier company directly. Payment can be made via the Website, EFT,Pay Pal or in store payment.
Exchange AND REFUNDS Policy
We accept returns within 7 days of customers' receipt of product.
GOODS MUST BE RETURNED TO US IN BRAND NEW CONDITION AND IN IT’S ORIGINAL PACKAGING. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE GOODS DO NOT FIT THE ITEMS OR INTERFERE WITH IT IN ANYWAY WHICH WILL CHANGE ITS ORIGINAL STATE THAT YOU HAVE RECEIVED IT IN.
NOTE: CUSTOMERS WILL BE LIABLE FOR THE FULL COST OF THE RETURN OF THE GOODS
CONDITIONS OF RETURN
1) GOODS MUST NOT HAVE BEEN FITTED or damaged in anyway possible
2) All products must be returned with original packaging, manuals, protective tape etc. INTACT
3) Credit will be issued in the same form as payment
4) Returns must be shipped via traceable courier. Return shipment must be pre –paid and fully insured for the amount you expect credit for. Collect Shipping will be refused. In case of loss or damaged customer is liable.
IMPORTANT – It is hard for us to change/swop goods that you have ordered from us if you don’t like it. IF you have not seen it before, please go into a store similar to OURS and have a look at it or REQUEST for a picture to be emailed to you from us. You will also note that a lot of our goods are not available or made in South Africa so please make sure 100% that you want the goods before placing an order
We believe that the above conditions are reasonable, fair and quiet simple to adhere. If for some reason one or multiple conditions cannot be met, please call and we will try to help you as our valued customer, BUT you must call before and receive authorization. The Racers Edge is not liable for courier charges under any circumstances.